|
ASK AMA -
Frequently Asked Questions
Need some information fast? It may have already
been answered.
This new section will continue to grow as we
respond to the most commonly asked questions from our Chapter
Members and Guests.
EVENT REGISTRATION
Q: I'm a member but I
am getting charged the Guest rate. HELP!
If you register through
the website and are getting charged as a Guest and you are a current
member of AMA (dues are paid in full) then you are using an email
address that is NOT on file with your membership. Please use the
CVENT email invitation to register as this will have the email
address associated with your membership and will allow you to
register at the member rate.
If you are a new member
(within the past 30 days) and are still getting charged at the Guest
rate for an event, please contact our
Membership Committee.
Please be aware that it does take several weeks to obtain and enter
your new membership records.
If you no longer
remember your AMA member email address or do not have access to it
or did not receive a recent invitation (don't forget to check your
SPAM folder),
please
contact us.
Q:
My credit card
transaction did not go through.
This is the quick fix for most transaction problems.
1. Make sure you typed the name displayed on the card correctly.
2. Make sure you typed your card number in correctly.
3. Make sure you typed your three digit security code in correctly
(found on the back of your card).
4. Make sure that your billing address information is correct. We
have seen difficulties with corporate cards because an address may
have to be obtained from your credit card bill in order to be
validated. Some businesses
include a floor or suite number which must be entered in for the
address check to confirm the card.
Q: I tried to register with a
debit card but the card was rejected.
Both
Visa and MasterCard Debit and
Credit Cards should work. A Visa Electron, Master Card Maestro or
other pre-paid debit cards will not work. Otherwise see the question
above.
Q: I am still having
trouble with my credit card transaction.
If you continue to experience
problems with your online credit card transaction (card declined,
error message, etc.)
contact us and tell us what you were trying to accomplish, the date
you tried to register and
what part of your transaction did not complete successfully.
The failure codes we see on attempted transactions do not always
provide specific reasons for the failure. The most common errors are
caused by the above errors and we may ask you to try your
transaction again and going through those four steps.
Q: I need a receipt for my credit card transaction.
During your online registration, the last page after you click the
"FINISH" button will be your receipt page. From this page, you will
be able to send an email to any email address (like your boss or
admin person who handles the company credit card transactions). A
second button will give you a "Printer Friendly" page which you can
print for your hard-copy receipt.
Q: I registered several people on
my credit card and needs receipts for everyone.
If you registered additional
people on your credit card, you will see them listed under OTHER
REGISTRANTS at the bottom of YOUR registration page along with the
total amount that will be charged to your credit card. For
individual receipts on each person, click on the magnifying glass to
the right of their name. When you register another person, you
provide an email address for each person and their registration
confirmation receipt will be sent directly to them by email. You can
also have them print off their receipts.
EVENT CANCELLATION & MODIFICATION
Q: I need to cancel my
registration for an upcoming event. How do I do it?
It is possible for you to
modify your registration up until the Early Bird Reservation date
for an event or luncheon or as otherwise noted on our website. You
need to use you "confirmation" code that you printed at the end of
your online registration process or it can be found in your
confirmation email that was sent to your email address after you
registered. We must turn in our registration numbers to our vendors
by the deadlines they set and unfortunately can not offer refunds
after our first RSVP date.
EMAIL LIST
Q: I would like to
get on your mailing list for upcoming AMA-Richmond luncheons and
events.
That's great and we would love to put you on our list. We don't
give or sell our mailing list so you will only see official email
come to you from the Richmond Chapter. Simply go to the lower right
corner of our Home page and
fill in your name and email address (phone number is optional) and
you should be receiving the next scheduled email in as little as two
weeks.
Q: I am not receiving
event notices, invitations or your eNewletter because my email
address has changed. How do I update my records?
If you have changed your
email address please
contact us and provide your name, phone number (so we can
confirm your request), old email address, and new email address.
Please allow one week for your local record to be updated. Don't
forget to also contact AMA National to update your email address with
them.
MEMBERSHIP
Q: How do I join?
It's easy! Simply go to the national
AMA National website and sign-up. It takes a few weeks for your
membership to be processed and the information sent to us. Once we
load you into our database, you will begin receiving our eNewletters
and announcements to our upcoming events where you can register at
the member rate.
Q: My mailing address
has changed. How do I get it updated in your records?
To update your AMA national
record simply go to
http://www.marketingpower.com and click on the LOGIN link in the
upper right corner of the page. Here you can update your complete
national record. Please remember that if your email address
changes, you must
notify the Richmond Chapter directly so we can update your local
record.
NAME BADGE
Q: I had a name badge
but need a new one. How can I get one?
Visit our Name Badge page to
learn how you can order your replacement badge online.
AMA NATIONAL OFFICE LINKS
-
To Join the
AMA:
www.marketingpower.com/join
-
To Renew AMA
Membership:
www.marketingpower.com/renewals
-
To Update
your AMA national member’s contact information, go to
Profile:
www.marketingpower.com/myprofile and login or create an account with
your member number. If you do not know your member number, look at your
membership card or one of your recent newsletters. Your member number a 7 or
8 digit number above your name on the mailing label. If you are changing
your email address, you also need to change it with the
Richmond Chapter,
The American Marketing Association
Tel: (800) AMA-1150 or (312) 542-9000
Fax: (312) 542-9001
AMA National
Contact
Us
Someone from the chapter will respond to
you within 2 business days if we are not directing you to another
website for your answer..
|
